Frequently Asked Questions
Have a question about Four Seasons Sales and Service, Inc.? You are in the right spot. We have gathered a comprehensive directory of our most frequently asked questions. If you don’t see what you were looking for, please email [email protected].
HOW CAN I SHOP ON FSTANNING.COM?
In order to shop with Four Seasons you must be a salon professional or sunless spray tan artist and have an account with Four Seasons.
If you don’t currently shop with Four Seasons, you can apply for an account by completing our New Customer Account Application form.
I FORGOT MY PASSWORD. WHAT DO I DO?
Click Account in the Upper right hand corner of any page and click on the Forgot Password? link. Enter your email address and an email will be sent to you with a link to reset your password.
HOW CAN I UPDATE MY ACCOUNT INFORMATION?
In order to change your name, business type, license information or email address, you will need to contact a Customer Care team member by calling 1.800.325.2769 or simply email us.
IS MY CREDIT CARD INFORMATION SAFE?
Yes! All of your credit card information is encrypted and submitted to the PCI compliant credit processor, X-Payments (www.x-payments.com) to process your credit card. No credit card information is stored by Four Seasons Sales & Service, Inc., only special tokens on the side of the payment processor that can be used on our site only. The token instructs the payment processor to use a credit card, but it does not contain any of your credit card details.
To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
WHAT ARE YOUR SHIPPING RATES?
Our shipping rates are calculated based on the total weight and/or dimensional weight of your package, the distance the package is traveling, and the specified carrier. Please refer to the shopping cart for accurate shipping rates of each particular order.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We use UPS and FedEx for small packages and various truck lines for orders of a certain weight or size.
HOW DO I TRACK MY ORDER?
You can track your order, 24 hours after it was placed. Go to Account Info in the upper right hand corner, click my orders, and then click VIEW by the order you wish to track. In the middle of the page click TRACK YOUR ORDER.
WHERE CAN I SEND SALES TAX CERTIFICATES?
Instructions for sales tax certificates can be found here.
WHAT IS THE FOUR SEASONS SALES & SERVICE RETURN POLICY?
If you need to return a product to Four Seasons, please contact Customer Care at [email protected] for assistance with your return. View more about our return policy here.