Need to place an order? Login to FS Access

Or give us a call: 1.800.325.27691.800.325.2769

Frequently Asked Questions

Customer Service FAQ

How do I track a package?
Four Seasons customers have several options for tracking packages.
1. Call UPS at 1.800.742.58771.800.742.5877 or FedEx at 1.800.GOFEDEX (463-3339).
2. Track a package at one of the following web sites or simply login to FS Access:

What do I do if I receive damaged lamps?
1. Accept the package even though it is damaged.
2. Lift up one end of the box so the glass slides to the bottom.
3. Open the top of the box and tap the ends of the box with an inkpen to make sure all broken lamps slide to the bottom.
4. Count the un-broken lamps and call Customer Service at 1.800.325.27961.800.325.2796 as soon as possible to report your damages and get replacements.

What is a call tag?
This is an order initiated by Four Seasons for the shipping company to pick up a package at no expense to you.

What do I do if a call tag is issued?
Repackage the items you are returning and seal the box. The carrier that is picking up the package will bring a label for you to fill out. If FedEx is the carrier, you will be required to fill out the paperwork. Please send all FedEx returns via Express Saver.

Shipping FAQ

Alaska and Hawaii Shipments
All Alaska and Hawaii orders will be shipped UPS 2nd Day Air (Lamps, Acrylics, and Beds are not included).

Same Day Shipping
If possible, all orders placed before 2:00 p.m.(CST) will be shipped the same day. Orders placed after 2:00 p.m.(CST) will be shipped the next business day.  Certain restrictions may apply.